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Install a Windows agent. Copy the installer file to the computer. Double-click the installation file to run the installer package. On Windows Server 2012 R2 Server Core, launch the installer using this command instead: msiexec /i Agent-Core-Windows-10.0.x-xxxx.x8664.msi. At the Welcome screen, click Next to begin the installation. OfficeScan 11.0 SP1 Server Technical Support Other Resources Download Center Online Help Center Home. OfficeScan Documentation. Integration with Trend Micro Products and Services. Getting Started with OfficeScan. Enabling Debug Logging for the Common Firewall Driver on Windows.

References to Deep Security Virtual Appliance and the Filter Driver apply only to Deep Security software ('on-premises') installations.

To ensure maximum protection, keep your Deep Security Agent and Deep Security Virtual Appliance up to date. You can update the agent software that is installed on computers and virtual appliances, and you can update the virtual appliance software.

All Deep Security Relays must be upgraded before upgrading the Deep Security Agent. Failure to do so may cause the relay upgrade to fail.

Before upgrading the Deep Security Agent on a Linux platform, confirm the OS kernel is supported by the latest version of the agent. See Deep Security Agent Linux kernel support

Before updating software, you need to configure a distribution method for the updates. See Determine how to distribute the software updates .

This is how updates are performed:

Deep Security Manager periodically connects to Trend Micro update servers to check for available updates for the Deep Security Agent, Deep Security Virtual Appliance, Filter Driver, and Deep Security Manager.
The 'Trend Micro Download Center' section of the Administration > Updates > Software page indicates whether there are updates available for any of the software you have already imported into Deep Security Manager. Those are the updates that you're most likely to care about. Deep Security Manager will also generate an alert to let you know that software updates are available.
Deep Security will only inform you of updates to the minor versions of your imported software. For example, if you have agent version 9.5.100, and Trend Micro releases agent version 9.5.200, Deep Security will tell you that updates to your software are available. However, if Trend Micro then releases agent version 9.6.xxx and you don't have any earlier 9.6 agents in your database inventory, you will not receive a notification that updates are available (even though you have a 9.5.100 agent).
You can also check the Administration > Updates > Software > Download Center page to see all software packages that are available
You import the software updates that you require into Deep Security Manager. This can be done manually or automatically. (See Import software updates into Deep Security Manager .)
The software updates are replicated to your relays or web server.
You upgrade your agents. (See Initiate an upgrade or Upgrade agents following an alert. In rare circumstances, you may need to perform manual upgrades. See Manually upgrade the agent.)
You update your virtual appliances. (See Update the Deep Security Virtual Appliance.)

Determine how to distribute the software updates

Deep Security software updates are normally hosted and distributed by relay-enabled agents. Relays update your agents more quickly, reduce manager load, and save internet connection or WAN bandwidth. For information on how to set up relays, see Configure relays.

Alternatively, if you already have a web server, you can provide software updates via the web server instead of a relay-enabled agent. To do this, you must mirror the software repository of the relay-enabled agent on your web server. For more information on configuring your own software distribution web servers, see Configure a web server to provide software updates.

Import software updates into Deep Security Manager

The Local Software page (Administration > Updates > Software > Local) lists the software that has been imported into Deep Security.

Software must be imported from the Trend Micro Download Center into Deep Security to make it available to the computers on your network. An alert indicates that the software on a computer is out of date when a more recent version of the agent or appliance software has been imported into Deep Security. The check is made against the local inventory, not against what is available on the Download Center. There is a separate alert for new software on the Download Center.

When imported, software is stored in the Deep Security database. Imported software is periodically replicated to relay-enabled agents.

Manually import software updates

Manually import software updates as they become available on the Download Center.

The Deep Security Virtual Appliance uses a Red Hat Enterprise Linux (64 bit) Agent package. For information about which updates are compatible with your appliances, see Update the Deep Security Virtual Appliance.

Go to Administration > Updates > Software.
Check the Trend Micro Download Center section of the page to see whether there are any new software updates available. If no new updates are available, the section will say 'All imported software is up to date'.
If updates are available, go to Administration > Updates > Software > Download Center, select the packages that you want, and then click Import. You can select multiple packages by pressing Shift+click or Ctrl+click.
When a green check mark appears in the Imported column, the package has been downloaded into Deep Security Manager. The package will also appear on the Local Software page.
A popup note indicates when a package cannot be imported directly. For these packages, you must download them from the Trend Micro Download Center website to a local folder, then manually import them on the Administration > Updates > Software > Local page.

Automatically import software updates

You can configure Deep Security Manager to automatically download any updates to software that you've already imported into Deep Security. To enable this feature, go to Administration > System Settings > Updates and select Automatically download updates to imported software.

This setting will download the software to the Deep Security but will not automatically update your agent or appliance software.

Delete a software package from the Deep Security database

The Deep Security database must contain a copy of all software currently installed on managed computers. When a Deep Security Agent is first activated, only those protection modules that are 'On' in the security policy being applied are installed on the computer. If you turn on a protection module at a later time, Deep Security will retrieve the plug-in for the new security module from the agent software package in the database to install it on the computer. If that software is missing, the security module plug-in cannot be installed.

To save space, Deep Security will periodically remove unused packages from the Deep Security database. There are two types of packages that can be deleted: agent packages and Kernel support packages.

The Deep Security Virtual Appliance relies on the protection module plug-ins found in the 64-bit Red Hat Enterprise Linux Agent software package. If you have an activated Deep Security Virtual Appliance and try to delete a 64-bit Red Hat Enterprise Linux Agent, you will get an error message telling you the software is in use.

Deleting agent packages in single-tenancy mode

In single t

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